School Policy

Q: How many weeks are there in a Term?
Q: What should I do if I couldn't attend my scheduled lesson?

View the enrolment policy, cancellation policy, and school policy to find out more, or please feel free to contact us.

Enrolment Policy

Music Creators runs on 11 or 12 week terms, which may be slightly longer than Queensland State School terms.

Lessons may continue during school holiday periods. It’s the responsibility of parents and students to check our term dates before enrolling each term.
All term fees must be paid in full and in advance.
Fees are due no later than the last week of the previous term, or before the first lesson for new students. A $30 late fee applies to overdue payments.
Invoices for each term are usually sent out during the second-last week of the previous term, except for the first term of each school year.
If enrolment is cancelled before the end of a term, a $70 cancellation fee will apply to any eligible refund.
The administration fee is non-refundable, and any refunds will be adjusted if your original payment included a discount (e.g. Sunday Saver or Multiple Enrolment Discount).
Each term’s invoice includes a $10 Administration & Teaching Resources Levy, which helps cover the cost of: Teaching materials and equipment, maintenance of instruments and school facilities, stationery, photocopying, and printing, general administration support

Special Benefits

Multiple Enrolment Discount
- A fixed $20.00 deduction will automatically apply to students across all three schools with multiple enrolments within the same family. This includes students learning multiple instruments and siblings studying at Music Creators.
- This discount cannot be combined with other offers (to the exception of Referral Credits) and is limited to one per enrolment; separate instruments count as separate enrolments.
- The discount has no set expiration; however, term fees must be paid on time for the enrolment to be confirmed.
- The discount applies only to full-term invoices (11 or 12 weeks).
Referral Credits
- Both referring student (current student) and the referred student (new student) will receive a $20.00 credit towards their next full term invoice. Read More

Note: Music Creators reserves the right to modify or cancel an offer at any time.

Cancellation Policy | Individual Lessons

🎵 Lesson Cancellations

If you need to cancel a lesson, please let us know by 5.00pm the day before. When we receive notice in time, we'll happilly arrange a make-up lesson for you. If notice is not given before 5.00pm, the lesson will be charged and cannot be rescheduled.

🩺 Medical Cancellations

If a student is unwell:

Please let us know at least 2 hours before the lesson or as soon as possible.
To be eligible for a make-up lesson, please send us a medical certificate within 72 hours of the scheduled lesson.
If a student is well enough to learn from home, we can also switch the lesson to online with at least 2 hours’ notice.

🎵 Make Up Lessons

Expire after 90 days from the original lesson date
Can't be used as credits for future terms or lessons
Can't be booked if your account has outstanding fees or if you're not currently enrolled.
Regular bookings come first, so make-up lessons may be moved if needed.

Once a make-up lesson is booked, it can't be changed or moved, so please double-check your availability before booking.
Sometimes, your make-up lesson may be with a different qualified teacher or on a different day, depending on availability.
If your regular teacher is unwell or away, we'll arrange a substitute teacher so your lesson can still go ahead. If that’s not possible, your lesson will be rescheduled.

📅 Public Holidays

Lessons that fall on a public holiday will still go ahead as usual, unless otherwise advised by the school.
If you need to cancel, the same 5.00pm the day before rule applies.

Cancellation Policy | Group Classes

🎹 Student Absences

If your child can’t attend their scheduled class, you may request to join another class, subject to the following conditions:

Notice must be given by 5.00pm the day before.
Alternative class options are limited and may not perfectly match your child’s level or progress.
Approval depends on class availability and the school's discretion.
No refunds, credits, or extra make-up options will be provided for missed classes or same-day cancellations.

Each student is allowed one absence per term, for which a lesson credit will be applied to the following term.

For any additional absences within the same term, students may request to join another group class (if space allows); otherwise, the lesson will be forfeited.

🏫 School Initiated Class Cancellation
If the school needs to cancel a group class for any reason, one of the following will apply:

The school will schedule a replacement class with the same group of students, or
A lesson credit will be issued for the following term.

📅 Public Holidays
Scheduled classes that fall on a public holiday will still go ahead as usual, unless otherwise advised by the school.

School Policy

Please ensure that the student brings ALL their music books and learning material to each lesson.
Parents are welcomed to stay during the lesson, but please turn off all mobile phones and minimise interruptions to the lesson by refraining from interacting with student or teacher unless invited to do so.
Please wash your hands and cut your fingernails before coming to the lesson.
Food and drinks are not allowed in the studio and waiting area.
Any notes, videos or sound recordings of the lesson require permission from the teacher.
It is the student's responsibility to attend lessons on time. No extra time will be given if the student arrives late. This is to ensure that the next student starts his/her lesson on time.
If parents wish to have discussion with the teacher, please advise the teacher before the lesson begins.
Lessons will be arranged by the school in accordance with the Music Creators’ School Terms, however during the school holiday special arrangements can be made should the need arise.
The lessons will be timetabled using the best means to suit both the requirements of the students and the availability of the teaching staff.
It is the student's responsibility to attend lessons on time. No extra time will be given if the student arrives late to ensure the next students starts on time.
Teachers may recommend their students for any appropriate examinations; however, students will not be entered without their consent and the consent of a parent/guardian.

Back